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FAQ’s

Which kit is right for me?

FEATURESDNAEPIDNA & EPI
Health Predisposition TraitsYY
ImmunityYY
Diet & Weight LossYY
Anti-AgingYY
Mental Health & MemoryYY
SleepYY
Vitamin DeficienciesYY
StressYY
Skin HealthYY
Supplement ResponseYY
Injury RiskYY
Muscle HealthYY
Eye HealthYY
Gut HealthYY
Heart HealthYY
Exercise ResponseYY
Health OverviewYY
Custom Meal PlansYY
Personalized Training RegimenYY
Vitamin RecommendationsYY
Insights You Can ChangeYY
Biological AgeYY
Eye AgeYY
Hearing AgeYY
Memory AgeYY
Inflammation ScoreYY
Track DNA Expression Changes Over TimeYY
Air Quality Impact By LocationYYY
Virus ScoreYYY
More Specific-To-You SuggestionsYYY
In-App + Downloadable ResultsYYY
Privacy ProtectedYYY
Free In-App Updates As New Features Are AddedYYY

How often do I need to take a DNA & Epigenetics test?

The Bio-Synergy DNA test is a once in a lifetime test providing you a roadmap to achieving your goals, so the sooner that you do it, the faster you can start your fitness journey.

Epigenetics measures how your lifestyle is affecting your biological ageing, so to allow for the changes that you have made from the insights provided by the Bio-Synergy DNA test we recommend that you get a base line as soon as possible, and then retest a maximum of 4 times per year.

The frequency of testing ultimately depends on your individual circumstances, goals, and preferences.

Where is my order?

You will receive notification from our logistics partner, UPS for any queries email makeithappen@bio-synergy.com

How long until I get my results?

DNA results typically take 21 days and you will receive an in app notification. Epigenetic results take upto 6 weeks.

How can I return an item purchased online?

Due to the nature of the products, at this time we do not accept returns.

Can I cancel or change my order?

Orders can be cancelled same day, prior to despatch.

I have promotional or discount code?

Please enter code at checkout, only 1 code can be used.

What are the delivery types you use?

All orders are despatched by either UPS or DHL

How can I pay for my purchases?

We accept all major credit/debit cards, PayPal and Klarna

In which countries can I shop online?

US & Canada for all other countries please visit www.bio-synergy.uk

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